Trip Cancellation Policy & FAQ

Cancellation Policy

Even with the best of intentions, things can happen that put a holiday on hold. Should you find that you need to cancel your holiday with us, please take a look at the cancellation policy below? As we suggest, it is highly suggested that you purchase trip insurance as well! The lead name on the booking must give written notice to cancel - this can include an email - and the charges shown below apply from the date that we receive the notice at our offices. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Also note the 'Exception' described below which may apply in addition to the scale of charges.

If any member of the booking cancels and you cannot fill that person's place, you may have to pay additional supplements for your accommodation. For example, you may have to pay single or under-occupancy supplements. If you do cancel, you must still pay any insurance premiums and amendment charges which arose before the cancellation, and any deposits paid for any pre-booked items or services.

How Do I Cancel My Booking?

The lead name on the booking must give notice to cancel in writing (this can include an email) and the charges shown below apply from the date we receive the notice at our offices, or the travel agent activates the cancellation.

Charges:

If we receive notice of your cancellation more than 70 days before departure you will lose your deposit.
If we receive notice of your cancellation between 70 and 64 days before departure you will lose 30% of the cost of your holiday (or loss of deposit if greater).
If we receive notice of your cancellation between 63 and 50 days before departure you will lose 50% of the cost of your holiday.
If we receive notice of your cancellation between 49 and 29 days before departure you will lose 70% of the cost of your holiday.
If we receive notice of your cancellation between 28 and 11 days before departure you will lose 90% of the cost of your holiday.
If we receive notice of your cancellation 10 days or fewer before departure you will lose 100% of the cost of your holiday.

Charges for Late Bookings

If we receive notice of your cancellation more than 70 days before departure you will lose your deposit.
If we receive notice of your cancellation 70 days or fewer before departure you will lose 100% of the cost of your holiday.